Shipping Policy

Last Updated: 04/17/25

At The Carbon Meister, we strive to deliver your carbon fiber products and repairs with care and efficiency. Please review our shipping guidelines below:

1. Processing Times

  • Custom Orders: Typically require 4–6 weeks for production before shipping.

  • Repairs: Processed within 2–3 weeks after initial inspection/diagnosis.

  • Stock Items: Ship within 3–5 business days (unless noted otherwise).

2. Shipping Methods & Carriers

  • We primarily ship via FedEx, or UPS with tracking provided.

  • Expedited shipping options (e.g., 2-day air) are available at checkout for urgent orders.

  • Freight shipping is used for oversized/large-quantity orders (quoted separately).

3. Shipping Costs

  • Calculated at checkout based on weight, dimensions, and destination.

  • International Customers: You are responsible for customs duties, taxes, and fees. These are not included in your order total.

4. Delivery & Tracking

  • Once shipped, you’ll receive a tracking number via email.

  • Delivery times depend on the carrier and destination (typically 1–5 business days domestically, 5–14+ days internationally).

  • Signature Confirmation: Required for high-value orders (>$1,500).

5. Shipping Address & Changes

  • Double-check your shipping address at checkout—we are not responsible for incorrect addresses.

  • Need to change your address? Contact us within 24 hours of ordering. Changes after shipment incur rerouting fees.

6. Damaged or Lost Packages

  • Inspect immediately upon delivery. Report damage within 48 hours with photos to [Your Contact Email].

  • Lost packages? We’ll file a claim with the carrier and work to resolve the issue promptly.

7. Returns & Refunds (Shipping-Related)

  • Return shipping costs are the customer’s responsibility unless the error was ours.

  • Refunds exclude original shipping fees (unless the return is due to our mistake).

8. Special Circumstances

  • Weather/Disruptions: Delays due to carrier issues or natural disasters are beyond our control.

  • Hazardous Materials: Some carbon fiber products may have shipping restrictions (we comply with all regulations).