Returns/Warranty Policy
Last Updated: 04/17/25
Returns Policy
1. Eligibility
Custom Carbon Fiber Orders: Non-returnable and non-refundable due to bespoke manufacturing.
Stock Items: May be returned within 14 days of delivery if unused, undamaged, and in original packaging.
Repairs: Refundable only if work fails to meet the agreed-upon specifications.
2. Return Process
Contact us at support@thecarbonmeister.com within 14 days of delivery to request a return authorization (RA).
Ship items back to us at the customer’s expense (we recommend insured/tracked shipping).
Once received and inspected, we’ll issue a store credit or refund (excluding original shipping costs).
3. Non-Returnable Items
Custom-made products (tailored to your specifications).
Products altered, used, or damaged after delivery.
Repairs deemed satisfactory per original assessment.
Warranty Policy
1. Coverage
We warranty our carbon fiber products against manufacturer defects for 1 year from the date of delivery.
What’s Covered:
Structural flaws (e.g., delamination, resin voids).
Workmanship errors (e.g., improper bonding, misaligned fibers).
What’s Not Covered:
Damage from misuse, accidents, or improper handling.
Normal wear and tear (e.g., scratches, UV fading).
Modifications made after delivery.
2. Warranty Claims
Notify us at support@thecarbonmeister.com with:
Proof of purchase.
Photos/videos of the defect.
A description of the issue.
We’ll evaluate the claim and either:
Repair/replace the item (at our discretion).
Provide a refund if the defect is confirmed.
3. Limitations
Warranty does not cover shipping costs for returns/replacements.
Claims must be submitted within 1 year of purchase.